Why were moments minted twice?
We encountered some duplicates when a line between our payment provider and our events indexing platform was broken. This leads to two people having a chance to buy the same pack at the same time. We were not aware of this until recently and have placed counter measures to prevent this in future.
Can I trade for the same moment?
We can not guarantee that you will get the same moment. Some collections have sold out with all moments being minted.
Can I keep my duplicate moments instead of trading?
You are free to hold your duplicate moments if you wish to do so. You will not be able to sell them or use them in any rewards or challenges but you can keep them in your Trophy Cabinet if you don’t want to exchange them.
Why can’t I list duplicate moments on the marketplace?
The duplicate moment was an error caused by system error, we can only list one of the moments with that serial on the marketplace. We can not allow more than 1 to be listed, we have chosen the first time stamped moment to have that serial number as the primary moment serial. All others are duplicates and can not be sold, they must be exchanged.
How do you calculate a fair trade?
The first version to be minted is considered the primary version and can be sold on the Marketplace. We have used the mint timestamp to determine this. Any other versions minted after the first one are considered duplicates. We’ll exchange duplicates for more than the value of the duplicate. Value is determined by the rarity tier and then with single digit serials being more valuable, two digits valuable and triple digits less valuable.